Last updated: 26/1/2026
At Austin Stay Co. (“we”, “us”, or “our”), your privacy is important to us. This Privacy
Policy outlines how we collect, use, and protect your personal data when you visit our
website austinstayco.org.uk ,contact us, or use our services.
1) Who We Are
Austin Stay Co.
Email: austinstayco@gmail.com
Phone: 07983532788
Registered address: ingoldmills the street erpingham NR11 7QB
ICO Registration Number (if applicable): ZC084048
2) What Information We Collect
We may collect and process the following personal data:
● Contact Information: such as your name, email address, phone number, and any
other information you provide via our forms or email.
● Booking or Enquiry Details: property of interest, preferred dates, number of
guests, or other booking-related info.
● Website Usage Data: your IP address, browser type, pages visited, time spent on
site (collected via cookies and analytics tools).
● Marketing Preferences: if you opt in to receive marketing from us.
We do not knowingly collect data from children under 18.
3) How We Use Your Information
We use your personal data to:
● Respond to your enquiries or messages
● Manage booking enquiries and related communication
● Improve and maintain our website and services
● Send you marketing emails (only if you’ve opted in)
● Comply with legal obligations
4) Legal Basis for Processing
We do not sell or rent your data to third parties.
We only process your data where we have a lawful basis under UK GDPR. This includes:
● Consent: where you have given us permission (e.g. email marketing)
● Contract: to provide information or services you’ve requested
● Legal obligation: to comply with the law
● Legitimate interests: for running and improving our business (unless your rights
override this)
5) How We Share Your Data
We may share your data with:
● Website and email service providers (e.g. hosting or email platforms)
● Analytics tools such as Google Analytics
● Marketing platforms (if you opt in to marketing emails)
● Legal or regulatory bodies where required
All third-party services we use are GDPR-compliant and only process your data on our
behalf.
6) Cookies & Tracking
We use cookies to improve your browsing experience, analyse website traffic, and
support marketing efforts. This section explains what cookies are and how you can
manage them.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help
websites remember your actions and preferences over time.
Types of cookies we use:
● Necessary cookies: essential for the website to function properly
● Analytics cookies: help us understand how visitors use the website (e.g. Google
Analytics)
● Marketing cookies: used for advertising and remarketing (e.g. Meta Pixel)
Managing Cookies
You can control and delete cookies through your browser settings. You can also opt out
of certain tracking services (such as Google Analytics) by installing browser add-ons or
managing your preferences in any cookie banner we provide.
Please note: disabling cookies may affect how the website functions.
7) How We Store and Protect Your Data
We take appropriate technical and organisational measures to keep your personal data
secure, including:
● Secure website hosting
● Password-protected systems
● Limiting access to authorised personnel only
We retain your data only as long as necessary for the purposes outlined in this policy or
as required by law.
8) Your Rights
Under UK GDPR, you have rights regarding your personal data, including:
● Accessing the data we hold about you
● Requesting corrections or updates
● Requesting deletion (where lawful)
● Withdrawing consent (e.g. unsubscribing from marketing)
● Objecting to or restricting processing
● Lodging a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at austinstayco@gmail.com
9) Links to Other Sites
Our website may include links to external websites. We are not responsible for the
content or privacy practices of other sites. We recommend you read their privacy
policies before providing any personal information.
10) Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will
always be available on our website with the last updated date shown at the top.
11) Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data,
please get in touch:
Austin Stay Co.
Email: austinstayco@gmail.com
Phone: 07983532788
Registered address: ingoldmills the street erpingham NR11 7QB